STRIVE FOR OPERATIONAL EXCELLENCE

We assist companies structure and improve their operational performance and management through the application of our Operational Excellence methodology and tools

We can assist you:

Instil the Operational Excellence disciplines and drive a culture of continuous improvement
Define your business architecture to fulfil your strategic objectives
Optimise your processes to improve speed & quality, reduce cost, and improve customer experience
Define your AI strategy and governance to reduce AI risk and improve adoption

TYPICAL CLIENTS

Our typical clients are CEOs and COOs of both small and large companies who have the following problems:

Joe – Chief Executive Officer

We have defined a new strategy but need help turning it into an actionable plan. We need help to translate the strategy into a Target Operating Model with an implementation roadmap

Sally – Marketing Agency Business Owner

When we started the business, we got things done efficiently as a small team. Now that we have grown, we are dropping balls and need to create more structure and formality in how we operate

Michelle – Chief Technology Officer

We know we need to embrace AI but don’t know where to start. We need help defining a pragmatic AI strategy, adoption plan, and AI governance framework to ensure we stay in control and don’t expose the business to additional risk

Peter – Chief Operating Officer

We are having a lot of service performance problems and the number of customer complaints are on the rise. We need help getting to the root cause of the problems and clear improvement actions

OUR SERVICES

We can tailor a service offering based on different cost / benefit options.

The following are typical service packages (expand for details / view in landscape on a mobile device):

Typical Deliverables	Duration	Benefits
Organisational Vision, Purpose and Customer Value Proposition (CVP) Definition Departmental Purpose & CVP Definition Strategy Roadmap Creation Strategic Objectives & KPIs Definition	4 – 6 weeks	Clearly articulated vision, purpose & strategy to focus and engage leadership & staff

Typical Deliverables	Duration	Benefits
Value Chain definition Value Stream design & analysis Capability Model development Target Operating Model design	6 – 12 weeks	Clearly articulated future organisational design to achieve strategy

Typical Deliverables	Duration	Benefits
Current Capability maturity assessment Target Capability maturity definition Identification of capability upliftment requirements	8 – 12 weeks	Understanding of current business Capabilities and enables, including those that need uplifting to fulfil strategy

Typical Deliverables	Duration	Benefits
AI Strategy & Roadmap formulation AI Governance Framework AI Use Cases	4 – 6 weeks	Clear roadmap for the adoption of AI while mitigating associated risks

Typical Deliverables	Duration	Benefits
Metrics Framework design Dashboard design & implementation Metrics reporting implementation	6 – 10 weeks	Structured metrics framework for the collection, visualisation, and reporting of business performance

Typical Deliverables	Duration	Benefits
Voice of the Customer analsysis Customer Persona definition Customer Journey Mapping Touch Point design	6 – 10 weeks	Improved customer experience and interactions at each touch point

Typical Deliverables	Duration	Benefits
OE maturity assessment OE programme design & implementation OE tools implementation OE training & mentoring	6 – 24 weeks	Enhanced operational performance, management, problem solving, and continuous improvement

Typical Deliverables	Duration	Benefits
Current state process mapping Current state process analysis Process improvement recommendations Future state process design (inc. AI opportunities) Workflow design & implementation Process use case definition Process repository design & implementation Process governance design & implementation	4 – 12 weeks	Reduced cycle time & cost, increased quality, improved customer experience, and standardised way of working

Typical Deliverables	Duration	Benefits
Microsoft Office 365 implementation & support Microsoft SharePoint implementation & support Microsoft PowerApp development Jira implementation & support	TBD	Process enablement to enhance user experience and productivity

* Duration subject to scope of engagement

TAKE THE NEXT STEP

Please get in touch to book a free no-obligation 30-minute discovery call. You’ll leave with best opportunities, recommended next steps, and indicative timelines.