Our Founder

Rethink OE was established at the beginning of 2020 to assist organisations (large and small) improve their operational performance and achieve significant efficiency gains. Although Rethink OE is a relatively new company in the UK, our founder and CEO has many years experience in the field of Lean Six Sigma and Operational Excellence. This experience was gain both as an employee in large corporations and through his South African company Institute of Service and Operational Excellence.

Gavin Thompson is an experienced business professional with over 25 years of corporate experience. He holds a Masters in Business Administration (MBA) and a B.COM (Hons) Information Systems Management. He is also a Lean Six Sigma Black Belt as well as a certified PRINCE 2 Practitioner.

A seasoned project manager and management consultant, Gavin has successfully managed numerous large, complex IT and business projects. He has also been responsible for establishing the process improvement and Operational Excellence capabilities at three leading South African financial services organisations. Since leaving corporate in 2016, Gavin has consulted to a number of customers on process improvement, workflow design and implementation, strategy formulation and staff performance gamification.

At the cutting edge of the latest Operational Excellence trends, Gavin has recently expanded his expertise into Robotic Process Automation (RPA).

Before leaving South Africa, Gavin lectured on Operational Excellence at the University of Stellenbosch Business School (MBA programme).